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THE EFFECT OF USING ELECTRONIC BANKING ON PROFITABILITY OF BANK
Abstract:
Electronic banking is the use of electronic means to transfer funds directly from one account to another, rather than by check or cash. Through reducing bank costs, electronic banking can increase bank incomes. In this research the role of electronic banking (i.e. automated teller machines, bank card, internet bank, telephone bank, point of sale) in increasing bank incomes is studied. The statistical society of this research is the private banks staff of Kurdistan province. Based on Cochran formula, the research sample size was estimated 147. The research data was gathered through financial statements, a questionnaire contains 42 questions, and interview. The gathered data was analyzed through descriptive statistics (i.e. diagrams and frequency distribution tables) and inferential statistics (i.e. ANOVA test, T test, multiple regressions, Scheffe’s test, T Thutong). The research findings shows there is a positive and strong relationship between electronic banking and its five components (i.e. automated teller machines, bank card, internet bank, telephone bank, point of sale) with bank incomes. According to the research findings, the correlation between independent variables (five components of electronic banking) and dependent variable (bank charges) is 0/817 and 0/63 of the dependent variable changes are explained by independent variables. Finally, the research findings shows automated teller machine (ATM) has the maximum influence on bank incomes (Beta=0.407) and telephone bank has the minimum influence on bank incomes (Beta=0.103).
Key words: Electronic banking, Bank incomes, Automated teller machines, Bank card, Internet bank, Telephone bank, Point of sale, Kurdistan province