INNOVATION IN INFORMATION AND COMMUNICATION TECHNOLOGY AND THE PAPERLESS OFFICE

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INNOVATION IN INFORMATION AND COMMUNICATION TECHNOLOGY AND THE PAPERLESS OFFICE

CHAPTER ONE

INTRODUCTION

Background of the study

Communication is not something which we consciously think about in most situations. However, let me urge you to start observing how often you communicate daily with others and particularly the ways and means you do this. I think you can then agree that communication and targeted exchange of information are basic components and a foundation of our lives. Living creatures communicate with one another via some form of tool or other means. In the prehistoric era, humankind communicated information using images, characters, sounds, and later music from the sender to the receiver. However, the uniqueness of this information was not always clearly given and messages communicated by this means did not always reach the intended recipient.

Looking into the past, the origin of cooperation was to create success, whether in career opportunities or social recognition to secure survival for his fellow men and himself.

In the course of time and history, many possibilities derived from technical-evolutionary ideas have been developed for communication, cooperation, and exchange of information over many centuries. Ultimately it is the human drive to be successful and efficient in communicating, processing, and transmitting information that drives this process.

Let us look back at the technological developments that have taken place at the end of the nineteenth century and the beginning of the twentieth century. At that time, our “modern” information exchange and communication by telegraphy (1837, Samuel Morse F. B.) or telephony (1876, Alexander Graham Bell) were in their infant stages. Telephones were innovative pieces of equipment that had to be integrated into companies or offices in order to process information more efficiently and rapidly without having to go through an interconnecting party. These developments were tools of communication which eventually seeded the development of today’s modern communication— an integrated solution for communication and collaboration, in short, unified communications/unified messaging.

Statement of the problem

There may have been previous researches in this subject. This work gives further explanations and analysis in innovation in information and communication technology and the paperless office

Objectives of the study
To understand the impact of information and communication technology in productivity of the paperless office
To understand the relationship between information and communication technology and productivity of the paperless office

Research questions
What is the impact of information and communication technology in productivity of the paperless office
What is the relationship between information and communication technology and productivity of the paperless office