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ANALYSIS OF CONFLICT MANAGEMENT AND RESOLUTION IN NIGERIAN PUBLIC SERVICE
Abstract
The paper analyzed conflict management and Resolution in Nigerian Public Service. The objectives of this paper are to identify the causes of conflict in Nigerian public service, and to evaluate the best methods of reducing or preventing it. The study employed Human Relations theory of Mary Parker Follett as it relates to conflict in human organization. Data were collected through secondary sources while historical and descriptive methods were used in its analysis. The paper found that there are conflict issues caused by the specific behaviours of those identified as problem people such as non-conformists, passive and unresponsive people. Such public servants think independently, solve problem creatively, and often cause problem in the process. Among others, the study recommends that in the event of any conflict, effort should be made to settle it by compromise, collaboration, negotiation or integration.
Keywords: Conflict, Conflict Management, Resolution, Conflict Models and Public Service