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CONFLICT RESOLUTION IN THE NIGERIAN AIRPORTS AUTHORITY
A B S T R A C T
Because conflict is inevitable in organizations,
one of the functions of organizations is to avoid it
by specifying in advance the structure with which to
operate – specifying the relationships between the
people who will do the work. However, the very
existence of formal organization almost insures that
conflict will occur, This stems from competition for
scarce resources, differences in personal values,
line/staff disagreements, and lack of clearly defined
responsibilities.
Conflict can also arise as a result of: leadership
failure, human short comings such as cowardice
stupidity, and greed; failure to control, plan and
execute adequately; lack of participative management.
Some of these are surely the causes of the conflict
existing in the Nigerian Airports Authority today.
Organizations react mechanically to fight these
failures by the emergence of informal systems
(informal organizations). In the case of the Nigerian
Airports Authority, Operations Department on the one
hand and the other Departments on the other,
emerged as informal organizations.
Conflict connotes problem, and detecting the
problem is as important as finding the answer – thus
“Conflict Resolution in the Nigerian Airports Authority”
is the theme of this research.
TABLE OF CONTENT
Title page- – – – – – – – – i
Approval page – – – – – – – -ii
Dedication – – – – – – – – -iii
Acknowledgement – – – – – – – -iv
Abstract – – – – – – – – – -v
Table of content – – – – – – – -vi
CHAPTER ONE
INTRODUCTION – – – – – – – -1
1.0 Background of the study – – – – -1
1.1 Statement of the problem – – – – -5
1.2 Purpose of the study – – – – – -6
1.3 Significance of the study – – – – -8
1.4 Research questions – – – – – -9
1.5 Scope of the study – – – – – – -10
CHAPTER TWO
LITERATURE REVIEW – – – – – – -11
CHAPTER THREE
Research methodology – – – – – – -39
Design of study – – – – – – – -40
CHAPTER FOUR
Presentation, analysis and interpretation of data – -48
CHAPTER FIVE
Summary of findings – – – – – – -60
Conclusion – – – – – – – – -61
Recommendations – – – – – – – -62
Suggestions for further research – – – – -64
References – – – – – – – – -65
Appendix I – – – – — – – – -68
Questionnaire. – – – – – – – -69
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