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EFFECT OF BUSINESS PROCESS RE-ENGINEERING ON AN ORGANIZATION
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
Business process re-engineering (BPR) is the analysis and design of workflow and process within an organization. According to Davenport (1990) a business process is a set of logically related task performed to achieve a defined business outcome. Re-engineering is the basis for many recent developments in management. The cross functional team, for example, has become popular because of the desire to re-engineer separate functional task into complete cross-functional processes. Many recent management information systems developments aim to integrate a wide number of business functions. Enterprise resource planning, supply chain management, knowledge management, groupware and collaborative system, human resource management systems and customer relationship management.
Business process re-engineering (BPR) began as a private sector technique to help organizations fundamentally rethink how their work in order to dramatically improve customer service, cut operation cost, and become world-class competitors. A key stimulus for re-engineering has been the constituting development and development of sophisticated information system and networks. Leading organizations are becoming bolder in using this technology to support innovative business processes, rather than refining current ways of doing work (Marshal, 2007).
Business process re-engineering is basically the fundamental re-thinking and radical re-design, made to an organization’s existing resources. It is more than just business improvising.
The importance of business process re-engineering cannot be overemphasized within the framework of assessment of organizational objective. Hence the need to study the subject matter of this research: the effect of business process re-engineering on the organizational objective in first Bank Plc Kaduna main Branch, becomes worthy of investigation.
1.2 Statement of Problem
Business process re-engineering has earned a bad reputation in several organization because such project have often resulted in massive layoffs (Roberts, 2004). This reputation is not altogether unwarranted, since companies have often downsized under the banner of re-engineering. Furthermore, re-engineering has not always live up to its expectation because re-engineering assumes that the factor limiting an organization’s performance is ineffectiveness of its process (which may or may not be true) and offer no means of validating that assumption. Hence the need to investigate business process re-engineering become the problem in which this research is triggered.
1.3 Objectives of the Study
The central objective of the study is to
i. Examine the effect of business process re-engineering on the objective of First Bank. The specific objectives are to:
ii. To evaluate how workflow redesign can affect the operation of First Bank Plc Kaduna Main Branch
iii. To identify the methods of business process re-engineering used in redesigning the operations of First Bank Kaduna
iv. To find out issues and constraint hindering business process re-engineering projects in First Bank Plc Kaduna Main Branch
v. To proffer workable solutions to such constraint
1.4 Significance of the Study
The study will be beneficial to corporate organization and First Bank in particular especially as they use the findings of this research as a basis to re-design their workflow or process. The study will add to existing knowledge on business process re-engineering and would serve as a good reference materials to individual students, scholars and researcher who may wish to use this research work as a spring board to undertake similar research work.
1.5 Research Questions
i. To what effect is business process re-engineering towards achieving the organizational objective of First Bank
ii. How does workflow re-design affect the operations of First Bank Plc Kaduna?
iii. Which method of business process re-engineering did First Bank Plc use in re-designing their operation in recent time?
iv. What are the constraint hindering business process re-engineering projects in First Bank Plc Kaduna?
v. What are the possible solutions to this constraints
1.6 Scope of the Study
The study covers an examination of the effect of business process re-engineering on organizational objective of First Bank Plc Kaduna as well as the evaluation of workflow re-design and its effect on the operation of First Bank and the issues and constraints hindering business process re-engineering in First Bank. Collection of primary data will be restricted First Bank Plc Kaduna Main Branch. The study covers a period from 2011 to 2012 being the time allowed for this study.
1.7 Definition of Terms
Re-engineering – re-design of work process
Workflow – work process or procedures
BPR – This is an acronym for business process re-engineering
BPM – This is an acronym for business process management
Process innovation – Introduction of new technique in work procedure
Process improvement – this is the incremental, gradual and constant change or innovation in workflow
TQM – This is an acronym for total quality management
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BANK ACCOUNTS
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 0046579864
Bank: GTBank.
OR
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 3139283609
Bank: FIRST BANK
FOR MORE INFORMATION, CALL:
08068231953 or 08168759420
HOW TO RECEIVE PROJECT MATERIAL(S)
After paying the appropriate amount (#5,000) into our bank Account below, send the following information to
08068231953 or 08168759420
(1) Your project topics
(2) Email Address
(3) Payment Name
(4) Teller Number
We will send your material(s) after we receive bank alert
BANK ACCOUNTS
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 0046579864
Bank: GTBank.
OR
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 3139283609
Bank: FIRST BANK
FOR MORE INFORMATION, CALL:
08068231953 or 08168759420