EFFECTIVE IMPLEMENTATION OF ORGANIZATIONAL POLICIES AND PROCEDURES IN NIGERIA BUSINESS. (A CASE STUDY OF FIRST BANK PLC ENUGU)

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EFFECTIVE IMPLEMENTATION OF ORGANIZATIONAL POLICIES AND PROCEDURES IN NIGERIA BUSINESS. (A CASE STUDY OF FIRST BANK PLC ENUGU)

ABSTRACT

In all business enterprise effective implementation of organizational policies and procedure is very important and can never be over emphasized and to achieve this goal, target and objective is beckoned the design of managers who do not sit there as a ceremonial heads rather they have role of implementing the organic functions of management in today’s dynamic and competitive business environment in Nigeria. This work is design to expose and the serious minded managers to be adequately equipped to face the challenges ahead as future management practitioner in big. And when adequate implementation of polices and procedures is not there business worldwide will be greatly affected. In generating data needed to achieve the objective of this study, cross-sectional survey was used. Questionnaire was used as the major instrument for primary data collection. The broaden the researcher’s depth of knowledge the study area the research embark on review of related literature with data drawn from secondary sources. Data generated in the study was presented on frequency table and analyzed using percentages while the hypothesis was tested with Z test.

It was found at the end of the research work that most organization get the best out of their work or reach to their option goal, target and objectives because of poor implementation of organizational policies works are not allowed to join in decision-making that concerns them.

Finally effective organizational policies and procedures must be more sensitive to customers and also in order to up grade the work-force with exquisite training and motivation so as to reunion a winner or achieve a set objective which is the main target.

PROPOSAL

The work is based on Effective Implementation or

organization policies and procedures in Nigeria Banks. The Objective of this research is to bring –out the important of effective implementation of organizational policies and procedures in Nigeria – Banking system. This research is design to expose and the serious minded managers to be adequately equipped to face the challenges ahead as future management practitioners. The project is to span through chapter – one to chapter – five. Chapter –one : In this chapter the hope will be introduced, and discuss the problem, scope purpose etc of the project which will aid in understanding the objective of the purpose.

Chapter – one :- These chapter cover the related literatures on the subject matter and the review of this literature will help in a long way in solving the research problem. Chapter – Three:- This chapter cover the research and methodology to be used in the method of data collection, data analysis, validation of instrument etc. Chapter – four:- This chapter deals with the data presentation and analysis of data used and the interpretation of data should be discussed Chapter – Five :- This is the final chapter will contain the discussion, recommendation and conclusion of the findings on effective implementation of organizational policies and procedures in Nigeria –banks. In all, this chapter will emphasized on the important of effective implementation of organizational policies and procedures.

TABLE OF CONTENT

CHAPTER ONE INTRODUCTION

1.1 Background of the study

1.2 Statement of the problem

1.3 Purpose of the study

1.4 scope of the study

1.5 research question

1.6 research hypothesis

1.7 significance of the study

1.8 definition of term

references

CHAPTER – TWO REVIEW OF RELATED LITERATURE

2.1 Effective implementation of policies

2.2 Effective implementation of organizational functions

2.3 Effective control of organizational policies

2.4 Profile of first bank Nigeria Plc

2.5 The managerial structure of F.B.N Plc

References

CHAPTER –THREE Research and Methodology

3.1 Research design

3.2 Population of the study

3.3 Sample size and its determination

3.4 Instrument for data collection

3.5 Validation of the instrument

3.6 Reliability of the instrument

3.7 Method of data collection

3.8 Method of data analysis

References

CHAPTER – FOUR Data Presenting And Analysis

4.1 Presentation and analysis of data

4.2 Testing of hypothesis

4.3 Summary of results

References

CHAPTER – FIVE Discussion, Recommendation And Conclusion

5.1 Discussion of Findings

5.2 Conclusion

Bibliography

Questionnaire

CHAPTER ONE

1.1 GENERAL BACKGROUND OF THE STUDY

Effective Implementation of organizational policies and procedures in Nigeria business encourages delegation of decision-making to business managers who do not sit there as a ceremonial needs rather they have the role of implementing the organic functions of management in today’s dynamic and competitive business environment in Nigeria. This research work is design to expose and aid the serious minded managers to be adequately equipped to face the challenges ahead as future management parishioners in biz. Good polices provides definite and clear direction by top management and at the same time allow subordinates to make their own decision with clearly stated limits. The usual sources of policies and procedures and it is pertinence to note that for a business to retain it position as a going –concern entity, it is imperative that manager formular policies plan, strategies and also implement these plan effectively for the continued growth and survival of the business enterprise. This is a major aspect of a task facing managers especially in a modern complex business situation. Therefore, today’s managers must take into consideration the following measures for effective implementation of organizational policies and procedure in Nigeria business.

They must specifically take into account the forces and trend such as environmental, economic, political, sociological, psychological technological, legal and ethnical factors while formulating the policies than can facilitate the accomplishment of the overall objectives and goals of the business in question of course if a policy has been formulated but ha not been carried out or implemented into action. It cannot be effective since it has not come to the attention of the employees but it runs the risk of being overlooked or misinterpreted, but according to (Akpala, 1990: 59) he said less prone to misunderstanding for effective implementation of organizational polices and procedures in Nigerian business to be properly executed the laid down rules guiding the organization must follow.

Procedure on the other hand can be stated as the system that describes in details the step to be taken in order to accomplish a set objective in business which is the main target that heads to effective implementation of polices and procedures emphasis more in details while polices concentrate on the basic general approaches. Policy is therefore a guide for making decision. Thus according to Kpala (1990:57) he simple define policy as a guideline to managerial actions, while Coventry and barker (1985:93) define policies as the guideline laid down in general or specific terms to make organization to reach the expected target or objectives.

1.2 STATEMENT OF THE PROBLEM

This boil down to what constitute the problem on the study of effective implementation of organizational polices and procedure in Nigeria business cannot exist on it own, it needs employers who will work in implementing those policies needed for effective business environment and all these will not take expected standard unless workers are properly motivated ie given them required training, internal and external incentives their salary may even be increased, paying them over time and considering them as human beings and not machines by so doing the business will be booming since it is effectively structured and implemented but if the reverse is the case things will not be moving haphazardly and it will constitute a lot of problem to the study.

1.3 PURPOSE OF THE STUDY

The study will seek to identify the implication of freedom of action at the operating level on effective implementation of organization polices and procedures in Nigeria Plc which is a Nation-Wide bank including rural branches. We shall measures implementation or control effectiveness existing in the bank with respect to certain principles and statequards, which must be incorporated in any control system as far as business is concern in Nigeria. These are as follows:

ü The system must have objective, which are realistic and well –designed procedures.

ü The system must have a sound organizational structure and wait designed procedures.

ü Each manager in the business organization is given an opportunity to contribute towards the formulation of planning for which he will be held accountable.

ü He is give feedback information to let him know how his actual compares with the plans in the business operation.

1.4 SCOPE OF THE STUDY

This study will be United to a few operational activities of banks. We must not target that a control mission of a bank as an international is to protect the value which come into it’s care therefore every activities in a bank has implication for the safety of value received given or transferred. Receiving cash deposit or paying withdrawal request are fairly universal function and would appear to have little room for variation from branch to branch. But there are other functions which are not equally available at every branch or unequally demand at all branches. Example will be foreign exchange transaction, capital and money market operational transfer etc.

Operational rules dealing with these make assumption about the ability of a branch and it customers and the available of certain infrastures. But this is not always the case, so what happens in the exceptional care? Our study should be limited to only such activities.

1.5 RESEARCH CAUESTIONS:-

The following are the research question for the study.

(i) Has the effective implementation of organizational policies and procedures in Nigerian business speeded up services in first Bank Nigeria Plc.

(ii) Has it increased the volume of deposits in Bank?

(iii) Has it reduced the cost services in the Bank?

(iv) Has it helped in today’s dynamic and competitive business environment?

(v) Has it help managers especially in a modern complex business situation so that they will know that policies and procedures should be implemented at the right time for subordinate to know what they are expected to do.

1.6 RESEARCH HYPOTHESIS

HYPOTHESIS ONE:-

(i) All cadres of workers in FBN Plc are not involved in effective implementation of organizational policies and procedures in Nigeria business.

(ii) All cadres of worker in FBN Plc are involved in effective implementation of organizational policies in Nigeria business.

1.7 SIGNIFICANCE OF THE STUDY

The effective implementation of organizational policies and procedures in Nigeria should help effective manger to maintain or reach to a set objective in the business would. The study is very timely, especially today that all hand are on deck no enhance business in Nigeria because of the dynamic and competitive business environment we are in and a such this research work is designed to expose and aid the services minded managers to be adequately equipped to face challenges ahead as future management practitioners in business.

For effective implementation of organizational policies and procedures in Nigeria business i.e three decision have to be made.

i) Effective strategic planning

ii) Effective management

iii) Operational control

Effective implementation of policies in business is to

process by which managers make sure that resources are obtain since the expected rule and regulation are implemented and executed there’s no way the required resources will not be obtained.

It is necessary to work according to organizational policies in business venture so as not go contrary which may affect the business rather the business will attain to it equilibrium point.

1.8 DEFINITION OF TERMS

Assess weigh and appraise Regulate – To adjust, to return, to predetermined course

Performance The act of doing work

Result – The outcome of performance

Procedures:- The way work is done

Efficiency – Resources inputs into a process to produce the optimum amount of output.

Effectiveness – Resources are used to achieve the desired end.

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