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EFFECTIVENESS OF CONFLICT RESOLUTION STRATEGIES IN A PUBLIC SECONDARY SCHOOLS’ MANAGEMENT IN PORT HARCOURT IN NIGERIA
ABSTRACT
This study intended to assess effectiveness of conflict resolution strategies in a public secondary schools’ management in Port Harcourt. The study employed a descriptive research design based on mixed research approach. Both purposive and random sampling techniques were used in selecting study area and 112 respondents from 7 public secondary schools in Port Harcourt. Questionnaires and interviews were research instruments used to collect data. Also, the collected data were descriptively analyzed to generate the frequencies and percentages with the help of SPSS software version 25. The study results showed that conflict resolution strategies have positive impact on the effectiveness management by ensuring peace and harmony, high job performance, high academic performance, the spirit of teamwork, high retention of teachers and problem-solving. Based on the study findings, a researcher recommended that the school administrator should involve teachers in conflict management methods to allow for the creation of good and constructive relationships.
Keywords: Conflict; resolution strategies; schools’ management.