Impact Of Information And Communication Technology On Nigerian Banks Operations A Study Of United Bank For Africa (UBA) Plc

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Impact Of Information And Communication Technology On

Nigerian Banks Operations A Study Of United Bank For Africa (UBA) Plc

ABSTRACT

This study examined the impact of information and communication technology on the Nigerian banks operations in term of speed of banking operations, and efficient service delivery, workers’ performance and bank’s profit level, using United Bank for Africa (UBA) Plc. as a case study.The survey research design was used in this study. It involved the use of a self-designed structured questionnaire in collecting data from selected United Bank for Africa (UBA) Plc staff through simple random sampling method. The population of this study comprised all staff of UBA Plc while the sample size was fifty (50) respondents randomly selected from ten (10) purposively selected branches within Osun State. Data collected were analyzed using Simple Regression Analysis with the aid of Statistical Package for Social Sciences (SPSS) software version 20. The result showed the usage of ICT contributed significantly to the speed of banking operations, and efficient service delivery, workers’ performance and bank’s profit level with (β = 0.764, t= 8.194, P<.01), (β = 0.348; t=2.572; P<.05), and (β = 0.635, t=4.382; P<.01)respectively. It was then recommended that the banks should embark on more effective training for the workers, in order to further enhance their performance. And also management of banks should procure quality ICT gadgets that will enhance efficiency and customers’ retention.

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