IMPACT OF TECHNOLOGICAL ADVANCEMENT ON JOB PERFORMANCE OF OFFICE MANAGERS

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IMPACT OF TECHNOLOGICAL ADVANCEMENT ON JOB PERFORMANCE OF OFFICE MANAGERS

TABLE OF CONTENT

CHAPTER ONE:

1.0 Introduction

1.1 Background of the Study

1.2 Statement of the Problem

1.3 Purpose of the Study

1.4 research Questions

1.5 Significance of the Study

1.6 Scope of the Study

CHAPTER TWO

2.0 Review of Related Literature

2.1 Has there been improvement in office manager’s status and increase in job satisfaction.

2.2 The major office managers functions as it relates to changes in technology

2.3 The prospects of office manager’s profession under this new dispensation

2.4 The work of the office manager before and after the advent of technological advancement.

2.5. The problem that today’s office manager’s face in view of the technological innovation

2.6 Summary of literature reviewed

CHAPTER THREE

3.0 Methodology

3.1 Design of the study

3.2 Area of the study

3.3 Population of the study

3.4 sample and sampling techniques

3.5 Instrument for Data Collection

3.6 Data Collection

3.7 Method of Analysis

CHAPTER FOUR

4.0 presentation and Analysis of Data

CHAPTER FIVE

5.0 Restatement, summary of finding, Conclusion and recommendation restatement of the problem

5.1 Summary of the findings

5.2 Conclusion

5.3 Recommendations

5.4 Limitations of the study

5.5 Suggestions for further study

references

Appendix

Questionnaire.

CHAPTER ONE

INTRODUCTION

1.1 Background of the Study

For years, there has been speculation about the functions of office managers in the changing office of today, and its effect of technological advancement in the office. At the moment, there has been relatively little data to support or contradict the opinion of the experts.

Today’s office, however, is changing at fast speed. Advancement in technology has provided for the professional office managers new career paths and countless opportunity for decision making in daily activities of the Nigeria enterprise.

According to Curohoak and Parzyeh, (1977), the scope of questions that have be raise about the office managers’ profession and technological advancement is bound.

Dew (1982) asserted that since 1990, office practices and procedures have gone through several phases due to the growth in size of business and the resulting increase in volume of office work. The increase cost of services and materials and the rapid technological and scientific program of the modern age have resulted to changes in the office manager’s function. In fact, periods of acceleration in the rate of technological change and resulting improvement in the productivity of the labour force have generally coincided with a re-examination of the effect on technological advancement upon the job performance of the office managers.

Curchoack et al (1977) defined technological advancement as the entire field of investigation design, development, application and method of rendering or processing information through self acting or self-moving machines and that the office technological advancement refers to those self-regulating process through which work is done with a minimum of human effort.

According to Dew (1982) early in the 1990s, most of the work was done or performed manually. A fine handwriting was an important qualification for an office position, but manual office work was exceeding slow.

The invention of the typewriter and its use in the office was almost revolutionary in its effect upon the office and particularly, the work of the office managers would be done quickly, more attractively and more economically. Dew further defined a typewriter as a machine for writing characters like those made by printer’s type when more than a few copies are needed. She said that this machine consist of a keyboard that controls impression made in any sequence from tape arranged on separate reds or on the periphery of a disc, or other. In the machines of early days, the term “typewriter was also applied to the operator, later the operator become known as typist.

After the invention of a typographer in 1929, several typewriter models followed, but despite some improvement such as introduction of cylinder, most are large and cumbersome, they were all slower than handwriting in operation.

Finally, in 1867, the American inventor Shales constructed what become the first practical typewriters its second modern was made in 1865 and was faster than pen.

The need to meet the demand of increased business activities, led to the development of typewriters that could quickly and automatically produce individually typed copies of business letters that looked manually typed original.

Fulton et al (1978) descended the word processing system as a kind of system which involves a word processing unit consisting of a typewriter with a standard keyboard attracted to a magnetic tape or disc and a playback unit records the material. When a mistake is made the operator backspace and strikes over the incorrect words, this process erases the error.

Another advancement was in the field of the computer, the advent of computers is bringing about changes in the office managers job. Computer will automatically perform a series of logical operation on the output in accordance, a form required by the office uses.

In their book, “office managers procedure and administration” Hanna et al, contented that the development of office machines arose from the need to improve office methods and speed of office operations. It was the advent of computers that brought about changes in the office managers job performance. In a nutshell, technology has improved generally office manager’s education, thus enabling managers to become better prepared for technological office tasks.

1.2 Statement of the Problem

There is the notion that with the incessant technological changes in our business environment, the functions of office managers are prone to change in tools. Technological advancement could have an adverse or positive effect on the office managers. This research work will therefore examine the performance of the office manager, look into the level of productivity of office managers before and after advancement in technology.

This study will ascertain the improvement in the office manager’s job performance by the use of technological advancement.

The study will be to investigate the advancement in technologies, how certain factors (i.e. Teleconference, Telecommunication, Microfilming, etc.) had influenced the office manager’s job performance.

The study will investigate the impediments resulting from the state of the art and the automated office.

The study will attempt to investigate the problem that today’s office manager’s face in view of the technological innovation.

1.3 Purpose of the Study

The major objective of this study is to evaluate the effect of technological advancement on the job performance of office managers.

Specifically, the study attempted to:

i. Ascertain whether or not there has been improvement in the office manager’s performance and increase in job satisfaction.

ii. Determine the major office manager’s functions as it relates to changes in technology.

iii. Identify the prospects of an office manager’s profession under this new dispensation.

iv. Evaluate the work of the office managers before and after the advent of technological advancement.

v. Critically examine the problem that today’s office manager’s face in view of the technological innovation.

1.4 Research Question

As a result, the following questions would be addressed:

i. How has automation affected the functions of office managers?

ii. How has technological advancement affected the office manager’s performance?

iii. How has technological advancement enhanced the job satisfaction of the office managers?

1.5 Significant of the Study

This research work was significant to the extent that it provide data on the effect of Technological Advancement on the Job Performance of Office Managers duties to the practitioners of this profession, office managers and also those who are thinking about taking up career as office managers.

The study will help to drive out the inferiority complex on office managers. This is so because, once automation, like management information system, communication skills required of office managers, word processor, computers skills, effective record management skill etc. this study also makes the office managers to know that he or her function is not that of typing only, but also an executive assistance supervisor to make decision within his/her scope of assigned authority through the aid of technological advancement.

Management and users on these technologies would realize the areas in which the modern trend on technologies should be able to make use of automated machine, office equipment and mail room equipment.

1.6 Scope of the Study

This study is specially designed to enquire on the effect of technological advancement on the office manager’s job performance. The research will base arguments on the findings in the advancement of office managers’ performance. The research will base arguments on the findings in the advancement in technologies in the establishment. In any case, one could think of the environmental factors and financial constraints. Another problem hindering this work is time factor which may not allow the researcher to reach the places of engagement.

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