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MANAGEMENT OF THE NIGER-DELTA CRISIS IN NIGERIA: THE TOTAL QUALITY MANAGEMENT (TQM) APPROACH
Abstract
Niger-Delia Crisis in Nigeria is still on an unprecedented scale despite all the effort by both Nigerians and international community to change the situation, it is against this background (hat (his. paper examines and suggests a managerial tool – Total Quality Management (TQM) if implemented it would help to promote a change in the region. The paper among others establishes (he guiding principles of TQM and (hen analyses (he various steps that would assist in adopting TQM to resolve Niger-Delia Crisis.
Key Words: Management, Niger Delia Crisis and Total Quality Management (TQM).