EFFECT OF SCHOOL ADMINISTRATOR’S CONFLICT MANAGEMENT STRATEGIES ON ACADEMIC STAFF JOB PERFORMANCE IN PUBLIC SECONDARY SCHOOLS IN OYO STATE (IBADAN NORTH)

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EFFECT OF SCHOOL ADMINISTRATOR’S CONFLICT MANAGEMENT STRATEGIES ON ACADEMIC STAFF JOB PERFORMANCE IN PUBLIC SECONDARY SCHOOLS IN OYO STATE (IBADAN NORTH)

Abstract:

This study investigates the effect of school administrators’ conflict management strategies on the job performance of academic staff in public secondary schools in Ibadan North, Oyo State. Conflict is an inevitable aspect of organizational dynamics, and its management plays a critical role in maintaining a conducive work environment, particularly in educational institutions. The research explores the various conflict management strategies employed by school administrators, such as collaboration, accommodation, compromise, avoidance, and competition, and their impact on teachers’ productivity, job satisfaction, and overall performance. Using a mixed-method approach, data was collected through questionnaires and interviews from academic staff and administrators across selected public secondary schools. The findings reveal that collaborative and accommodative conflict management strategies significantly enhance academic staff job performance by fostering a positive work climate, reducing stress, and promoting teamwork. Conversely, avoidance and competitive strategies were found to negatively affect staff morale and productivity. The study concludes that effective conflict management by school administrators is essential for optimizing academic staff performance and recommends regular training for administrators on conflict resolution techniques to improve school outcomes. This research contributes to the broader discourse on educational leadership and provides actionable insights for policymakers and school administrators in Oyo State and beyond.

Table of Contents

Chapter One: Introduction

1.1 Background to the Study

1.2 Statement of the Problem

1.3 Objectives of the Study

1.4 Research Questions

1.5 Hypotheses

1.6 Significance of the Study

1.7 Scope of the Study

1.8 Operational Definition of Terms

Chapter Two: Review of Related Literature

2.1 Conceptual Framework

2.1.1 Concept of Conflict in Educational Institutions

2.1.2 Types of Conflict in Schools

2.1.3 Concept of Conflict Management Strategies

2.1.4 Job Performance of Academic Staff

2.2 Theoretical Framework

2.2.1 Thomas-Kilmann Conflict Mode Instrument (TKI)

2.2.2 Systems Theory of Conflict Management

2.3 Empirical Review

2.3.1 Studies on Conflict Management Strategies in Schools

2.3.2 Impact of Conflict Management on Staff Performance

2.4 Summary of Literature Review

Chapter Three: Research Methodology

3.1 Research Design

3.2 Population of the Study

3.3 Sample and Sampling Technique

3.4 Instrumentation

3.4.1 Description of the Research Instrument

3.4.2 Validity of the Instrument

3.4.3 Reliability of the Instrument

3.5 Procedure for Data Collection

3.6 Method of Data Analysis

Chapter Four: Data Presentation, Analysis, and Discussion

4.1 Demographic Characteristics of Respondents

4.2 Analysis of Research Questions

4.3 Test of Hypotheses

4.4 Discussion of Findings

Chapter Five: Summary, Conclusion, and Recommendations

5.1 Summary of the Study

5.2 Conclusion

5.3 Recommendations

5.3.1 Recommendations for School Administrators

5.3.2 Recommendations for Policy Makers

5.3.3 Recommendations for Further Studies

5.4 Limitations of the Study

References

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