THE EFFECT OF HUMAN RESOURCES MANAGEMENT ON THE PROFITABILITY OF BANKS (A CASE STUDY OF ZENITH INTERNATIONAL BANK PLC.)

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THE EFFECT OF HUMAN RESOURCES MANAGEMENT ON THE PROFITABILITY OF BANKS (A CASE STUDY OF ZENITH INTERNATIONAL BANK PLC.)

TABLE OF CONTENTS

Title page i

Certification ii

Dedication iii

Acknowledgment iv

Abstract vi

Table of Contents vii

CHAPTER ONE

1.0 INTRODUCTION 1

1.1 BACKGROUND TO THE STUDY 2

1.2 STATEMENT OF THE PROBLEM 3

1.3 STATEMENT OF THE HYPOTHESIS 4

1.4 OBJECTIVE OF THE STUDY 5

1.5 SIGNIFICANCE OF THE STUDY 5

1.6 SCOPE OR DELIMITATION OF THE STUDY 6

1.7 DEFINITION OF TERMS 6

1.8 PLAN OF THE STUDY 7

CHAPTER TWO

2.1 LITERATURE REVIEW 9

2.2 CONCEPTUAL REVIEW 11

2.3 EMPIRICAL REVIEW 26

CHAPTER THREE

3.1 RESEARCH METHODOLOGY 29

3.2 STUDY POPULATION 29

3.3 SAMPLE SIZE 30

3.4 INSTRUMENT FOR DATA COLLECTION 31

3.5 SAMPLING PROCEDURE 34

3.6 METHOD OF DATA COLLECTION 35

3.7 METHOD OF DATA ANALYSIS 35

CHAPTER FOUR

4.1 COLLECTION AND ANALYSIS OF DATA 38

4.2 ANALYSIS OF DATA 42

4.3 ANALYSIS OF DATA AND STATEMENT 0F

ANNUAL REPORT 49

CHAPTER FIVE

5.1 SUMMARY, CONCLUSION AND RECOMMENDATIONS 54

5.2 SUMMARY 55

5.2 CONCLUSION 58

5.3 RECOMMENDATION 59

REFERENCES 61

CHAPTER ONE

1.0 INTRODUCTION

It has become obvious that all economic resources and human resources are the least efficiently used. However, the greatest opportunity to improve economic performance is within the improvement of the effectiveness of people and their work. Therefore, human resources management can be defined as the effective management of human resources. This means that managing people is an essential activity in that it’s basic management responsibility in every organization. It also means that it involves planning, directing and controlling beings in employment It is also an act that is required and must be performed in both governmental and private organizations. Human resources management is also essential under any economic system that is, under capital as well as socialist system. It is also an essential function in small and large business. Finally, it is a continuous and inevitable process.

1.1 BACKGROUND TO THE STUDY

In any typical organization, human resources connote both the quality and quantity of labour that are exhibited in the form of mental capabilities. Physical efforts and overall technical know how of the organizational actors. Human resource management therefore, entails the means through which an organization sustains, motivates and even discipline of human resources to enhance the maintenance of human resources, human relationship and the physical well-being of employees and above all, for the achievement of organizational, it is the job of the personnel department in an organization to offer measures aiming at enhancing the effective management of human resources in order to boost its overall performance.

1.2 STATEMENT OF THE PROBLEM

The study is based on the effect of human resources management on the overall performance of a firm in an organization, a case study of Zenith International Bank Limited, Victoria Island, Lagos. What justifies the continued existence of an organization is the achievement of its set goals and objectives. A typical organization has within its capacity several resources, which it can harness, towards achieving the goals. Basically, these resources: the human money, material and machinery resources of all these resources however, the effect of human resources on the overall performance of an organization cannot be over-emphasized. No matter how self sufficient or how good the management of an organization feels over its set goats and its achievement so far, it should realize that without human resources, the organization could not really perform neither can its set goals be achieved. We can only begin to understand the considerable complexities when we recognize (Human resources) operations. When we recognize that unlike machines, raw materials or other input to production, labour (human resources) is not a commodity that labour market is composed of million of human beings whose well-being is of great importance. Management should therefore observe the human resources in a different perspective, realizing its priority over other resources. Many firms today are yet to realize this fact, and subsequent effect over this ignorance is detrimental to the organizational performance.

1.3 STATEMENT OF THE HYPOTHESIS

The following tentative statement that depicts the variable and environment upon which the study is based of relative importance. These are:

Ho: That working capital management has positively effected on the going concern of the resources.

Hi: That working capital of the management is far from having poi ct on going concern of banking industries.

1.4 OBJECTIVE OF THE STUDY

The aims of this study are to:

(a) Identity the importance of human resources on the actualization of the corporate goals and objectives of a firm.

(b) Examine the impacts of human resources management on the general performance of our case study.

1.5 SIGNIFICANCE OF THE STUDY

This project work would disclose the secret behind the survival, growth and development of any existing and the effectiveness of the human resources management department in any organization. The various functions carried out by the personnel management are staffing processes, compensation welfare and the process or method through which all of staff and subsequently on the profit. The conclusive part of this study will enable the reader(s) to identify the necessity of human resources management in an organization, their problem and proffer solution to bring at a mere harmonious work relation in an organizational setup.

1.6 SCOPE OR DELIMITATION OF THE STUDY

The scope of this study covers the effect of human resources management on the profitability of banks, which we used a case study of Zenith International Bank Plc. And 20 people were interviewed and three (3) categories of people, supervisors, managers and junior workers for field survey of 2014.

1.7 DEFINITION OF TERMS

For the purpose of wider understanding, the following terms are operationally defined:

Human Resources: The department of an organization dealing with management and training of employees.

Management: This refers to people who are manage a business or one who is in charge or control or supervisor.

Profitability: This refers to money made in an enterprise or transaction; a gain or business which bring profit.

Bank: A bank is an establishment for safe keeping of money, valuable; a stock or store.

Effect: This refers to a change produced by an action or cause an impression, lighting, sound etc

Supervisor: A person directing or inspecting workers.

Manager: These are people or person in-charge of a business.

Junior Workers: This refers to class of people whoa re employed for wages, especially in an industrial work or company.

1.8 PLAN OF THE STUDY

This project work has been divided into five chapters with each chapter dealing with important areas of the topic.

Chapter one based on the introduction of the study. It also spells out the purposes of the study. The statement of the problem and finally the plan of the study.

Chapter two shows the past and current literature reviewed by various authors on the objective of an organization, the financial resource, material and human resources.

Chapter three discusses the case study and methodology, study population and hypothesis of the research design corporate profile of case study (Zenith International bank Limited) Sampling Procedures and sample size of the case study.

Chapter four contains data collection and analysis of data.

Finally, chapter five contains the summary of the entire author, research work as well as the conclusion and recommendation that were spelt out.

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