THE IMPACT OF INFORMATION COMMUNICATION TECHNOLOGY ON SMALL AND MEDIUM SCALE ENTERPRISE PRODUCTIVITY IN NIGERIA

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THE IMPACT OF INFORMATION COMMUNICATION TECHNOLOGY ON SMALL AND MEDIUM SCALE ENTERPRISE PRODUCTIVITY IN NIGERIA

ABSTRACT

The purpose of this thesis is to describe the general characteristics of (SME) Small and Medium Scale Enterprises and explore the effects of (ICT) Information Communication Technology on (SME) Small and medium scale enterprise productivity in Nigeria.

A survey research approach of the data collection was adopted to 80 respondents. Based on the sample results obtained is indicated that SMEs in Nigeria improves its processes and products with the use of Information Communication Technology and also most Small and Medium Scale Enterprises in Nigeria were operated by men within the age range of 34-40 year old and as well mostly had the least educational qualification of B.Sc.

Furthermore, Information Communication Technology enhances the production process in organizations as a monitoring technology which decreases cost, increase organizational capabilities and also assists to shape inter-organizational coordination. Hence, based on the research overviewed it is noted that Stakeholders in the Small and Medium Scale Enterprise industry agree that the introduction of Information Communication Technology in its operations changes its processes and productivity which in turn boost profitability. In the same vein, the use of Information Communication Technology by Small and Medium Scale Enterprise opens up new opportunities, reduces inventories with the use of Information Communication Technology as well as makes their services more tradable.

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